Refund Policy

Effective Date: May 25, 2026

Last Updated: May 25, 2026

Business Name: Visionary Edge Ventures LLC

Owner: Shannon Martel

Website: scale.visionary-edge.com

Contact: hello@shannonmartel.com

OUR COMMITMENT

At Visionary Edge Ventures LLC, we pour our heart into every product, program, and service we create. We are committed to delivering high-quality digital education, coaching, and resources that help you build and grow your business with confidence. Because of the immediate and digital nature of everything we offer, we maintain a clear and firm refund policy to protect both our clients and our business.

Please read this policy carefully before completing your purchase. By purchasing any product or service from Visionary Edge Ventures LLC, you confirm that you have read, understood, and agreed to the terms outlined below.

ALL SALES ARE FINAL

All purchases made through Visionary Edge Ventures LLC are final and non-refundable unless explicitly stated otherwise in this policy. We do not offer refunds, exchanges, or credits as a general practice.

We encourage you to review all product descriptions, sales pages, and program details thoroughly before purchasing. If you have questions prior to buying, please reach out to us at hello@shannonmartel.com — we are happy to help you determine if an offer is the right fit for you.

REFUND POLICY BY PRODUCT TYPE

🗂️ Digital Products & Templates

(A-Z Course Creator Templates, Social Media Template Kit, Branding & Logo Essentials, Course Launch Templates, Ultimate Course Creation Toolkit)

All digital product sales are non-refundable once the file has been accessed, downloaded, or the download link has been delivered to your email. Because digital files cannot be "returned," we are unable to issue refunds under any circumstance once delivery has occurred.

If you experience a technical issue accessing your download, please contact us within 7 days of purchase at hello@shannonmartel.com and we will resolve it promptly.

📚 Online Courses & Workshops

(DIY Launch System, Choose a Profitable Course Topic Workshop, One Hour to Course Clarity Workshop, Course Creators Academy)

All course and workshop enrollments are non-refundable once access to the course portal, materials, or any module has been granted.

Course Creators Academy — Payment Plans: If you enroll on a payment plan, you are committing to the full payment schedule regardless of your participation or progress. Stopping payments does not cancel your obligation. Unpaid balances will be pursued for collection and access will be revoked until the balance is satisfied.

If you experience a technical issue accessing course materials, contact us within 7 days at hello@shannonmartel.com.

🎓 Group Coaching Programs

(Done-With-You Signature Launch System)

Group coaching program enrollments are non-refundable once the program has started or once you have accessed any program material, onboarding documents, or community space — whichever comes first.

Pre-Start Cancellation: If you have enrolled and the program has not yet begun and you have not accessed any materials, you may submit a written refund request within 48 hours of purchase by emailing hello@shannonmartel.com. Approved refunds in this window will be subject to a 10% processing fee.

Payment Plans: Enrollment on a payment plan constitutes a commitment to the full program investment. All scheduled payments remain due regardless of attendance, participation, or program completion.

💎 High-Ticket Services & VIP Offers

(Done-For-You Sales System, VIP Intensive, Platform Setup & Migration)

Done-For-You Services: All DFY engagements require a non-refundable deposit to reserve your spot and initiate the project. Once work has commenced, no refunds will be issued for any reason. If you choose to cancel before work begins, a cancellation fee of 25% of the total project value will apply and be deducted from any refundable amount.

VIP Intensive: VIP Intensives are non-refundable in all circumstances. Your investment reserves dedicated time, preparation, and resources specifically for you.

If you need to reschedule a VIP Intensive, you must provide at least 48 hours written notice via email. Reschedules are honored once per client. No-shows and same-day cancellations forfeit the session entirely with no credit or rescheduling option.

📞 Strategy Sessions & Get It Done Calls

(One-Off Strategy Sessions / Get It Done Calls)

Strategy sessions are non-refundable once booked.

Rescheduling: You may reschedule your session with a minimum of 24 hours written notice prior to your scheduled call. Reschedule requests must be sent to hello@shannonmartel.com. Same-day cancellations and no-shows will forfeit the session with no credit issued.

🔄 SaaS Platform & Monthly Memberships

(ScaleLogicHQ Platform Access — $297/mo, The Founders Circle Waitlist — $99/mo, The Founders Circle — $147/mo)

All monthly subscriptions are billed automatically on your renewal date. Subscriptions may be canceled at any time by contacting hello@shannonmartel.com or through your account settings.

• Cancellations take effect at the end of the current billing cycle
• No partial-month refunds are issued under any circumstances
• You will retain full access to the platform or membership through the last day of your paid billing period
• Reactivation after cancellation is subject to the current rate at the time of re-enrollment, which may differ from your original rate

EXCEPTIONS & SPECIAL CIRCUMSTANCES

We understand that life happens. While our policy is firm, we may, at our sole discretion, consider account credits (not refunds) in the following exceptional circumstances:

• Documented medical emergency preventing participation in a live program
• Death of an immediate family member during an active program enrollment

Requests for exceptions must be submitted in writing to hello@shannonmartel.com with supporting documentation within 14 days of the qualifying event. Approved exceptions will be issued as a credit toward a future program or product of equal or lesser value — not as a cash refund.

We reserve the right to grant or deny exception requests at our sole discretion.

CHARGEBACKS & PAYMENT DISPUTES

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we consider this a breach of this agreement and reserve the right to:

• Immediately and permanently revoke access to all purchased products, programs, platforms, and communities
• Dispute the chargeback with full documentation of your purchase agreement and this policy
• Pursue collection of the outstanding amount plus any chargeback fees incurred
• Report the matter to relevant agencies as permitted by law

We strongly encourage you to contact us at hello@shannonmartel.com before initiating any dispute. We are committed to working with you in good faith to find a fair resolution.

DEFECTIVE OR INCOMPLETE PRODUCTS

If you believe you have received a defective, incomplete, or inaccessible digital product, please contact us at hello@shannonmartel.com within 7 days of purchase with:

• Your full name and email address used at checkout
• The product name and date of purchase
• A description of the issue you are experiencing

We will investigate and resolve the issue promptly — either by correcting the problem, resending access, or, if we are unable to deliver the product as described, issuing a full refund at our discretion.

CONTACT US

Before purchasing, if you have any questions about whether a product or program is right for you, we encourage you to reach out. We would rather help you make the right decision than have you purchase something that isn't a fit.

We aim to respond to all refund-related inquiries within 2 business days.