Terms and Conditions

Effective Date: May 25, 2026

Business Name: Visionary Edge Ventures LLC

Owner: Shannon Martel

Website: scale.visionary-edge.com

Contact: hello@shannonmartel.com

Jurisdiction: State of Florida, United States

1. ACCEPTANCE OF TERMS

By accessing or using this website, purchasing any product or service, or enrolling in any program offered by Visionary Edge Ventures LLC ("Company," "we," "us," or "our"), you ("Client," "Customer," or "you") agree to be bound by these Terms and Conditions in their entirety. If you do not agree, please do not use this website or purchase from us.

We reserve the right to update these Terms at any time without prior notice. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

2. PRODUCTS AND SERVICES

Visionary Edge Ventures LLC offers the following categories of products and services:

• Digital Products & Templates — downloadable files including course creation templates, social media kits, branding assets, and launch templates
• Online Courses & Workshops — self-paced and live digital learning experiences
• Group Coaching Programs — cohort-based programs with live coaching and community access
• Done-For-You (DFY) Services — custom deliverables completed by our team on your behalf
• VIP Intensives & Strategy Sessions — one-on-one or small-group high-touch consulting
• SaaS Platform Access — subscription-based access to our platform
• Memberships & Communities — recurring-access programs including The Founders Circle

All offerings are subject to availability and may be modified, discontinued, or repriced at our discretion with reasonable notice.

3. PRICING AND PAYMENT

All prices are listed in U.S. Dollars (USD) and are subject to change without notice. Full payment is required at the time of purchase unless a payment plan is explicitly offered at checkout.

Payment Plans: If a payment plan option is selected, you authorize us to automatically charge the agreed installment amount on the scheduled dates using your payment method on file. Failure to complete payment installments may result in immediate suspension of access to all associated products, programs, or memberships.

Failed Payments: In the event of a failed payment, we will make reasonable attempts to collect. Access to programs or platforms will be paused until the outstanding balance is resolved.

4. REFUND POLICY

Due to the immediate and digital nature of our products and services, all sales are final. We do not offer refunds, exchanges, or transfers, except as outlined below:

• Digital Products & Templates: All digital product sales are non-refundable once the file has been accessed or downloaded.
• Online Courses & Workshops: No refunds are issued once access to course materials has been granted.
• Group Coaching Programs: No refunds are issued after the program start date or after the first session or module has been accessed, whichever comes first. If you enroll before the program begins and have not accessed any materials, a refund request may be submitted in writing within 48 hours of purchase.
• Done-For-You Services: A non-refundable deposit is required to begin all DFY engagements. Once work has commenced, no refunds will be issued. If a project is canceled before work begins, a cancellation fee equal to 25% of the total project value will apply.
• VIP Intensives & Strategy Sessions: Sessions are non-refundable. If you need to reschedule, you must do so at least 48 hours in advance. No-shows forfeit their session without credit.
• SaaS & Memberships: Monthly subscriptions may be canceled at any time; however, no partial-month refunds are issued. You will retain access through the end of the current billing cycle.

If you believe you have received a defective or incomplete digital product, please contact us at hello@shannonmartel.com within 7 days of purchase so we can make it right.

5. CHARGEBACKS AND DISPUTES

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to:

• Immediately revoke access to all purchased products, programs, and platforms
• Report the dispute to relevant credit agencies
• Pursue collection of the outstanding amount, including any associated fees

We encourage you to contact us directly at hello@shannonmartel.com before filing any dispute. We are committed to resolving issues in good faith.

6. INTELLECTUAL PROPERTY

All content on this website and within our products — including but not limited to text, graphics, logos, course materials, templates, frameworks, video recordings, audio content, and written guides — is the exclusive intellectual property of Visionary Edge Ventures LLC and Shannon Martel, protected under U.S. and international copyright law.

You may not:

• Reproduce, copy, resell, or redistribute any portion of our content
• Share login credentials or grant access to any course, platform, or membership to non-purchasing individuals
• Use our materials to create competing products or services
• Claim our frameworks, templates, or methodologies as your own

You may:

• Use purchased templates and materials within your own business for client work
• Reference our content with proper attribution where applicable

Violation of these terms may result in immediate termination of access without refund and potential legal action.

7. PROGRAM ACCESS AND DELIVERY

• Digital Products: Delivered immediately via email or a secure download link upon confirmed payment.
• Courses & Workshops: Access is granted within 24–48 hours of confirmed payment unless otherwise specified. Access duration will be stated at the time of purchase.
• Group Coaching & DFY Services: Onboarding details and start dates will be communicated via email after purchase. Timelines are estimates and may vary based on scope, communication, and client responsiveness.
• Platform & Membership Access: Begins immediately upon confirmed payment and renews on the same calendar date each month unless canceled.

8. CLIENT RESPONSIBILITIES

Your results from our programs and services depend significantly on your own effort, implementation, and commitment. By purchasing, you agree to:

• Provide accurate information and complete all required onboarding steps
• Communicate openly and in good faith
• Take responsibility for your own business decisions
• Understand that results are not guaranteed

For DFY and coaching engagements, delays caused by lack of client communication or failure to provide required materials may extend timelines without additional compensation.

9. DISCLAIMER OF WARRANTIES AND RESULTS

Visionary Edge Ventures LLC provides education, templates, tools, and services based on our experience and expertise. We make no guarantee of specific results, income levels, or business outcomes. Any income or result examples referenced on our website, in our content, or in testimonials are not typical and should not be interpreted as a promise or guarantee.

Our products and services are provided "as is." We disclaim all warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Visionary Edge Ventures LLC and Shannon Martel shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services, even if advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or our products shall not exceed the amount you paid us in the 30 days preceding the claim.

11. PRIVACY

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website or purchasing from us, you consent to the collection and use of your information as described in our Privacy Policy.

12. THIRD-PARTY TOOLS AND PLATFORMS

Our products and services may reference or integrate with third-party platforms (e.g., payment processors, email providers, course platforms). We are not responsible for the terms, availability, or performance of third-party services. Your use of such services is governed by their respective terms and policies.

13. TERMINATION

We reserve the right to suspend or terminate your access to any product, platform, or service at any time for violation of these Terms, failure to complete payment, or conduct that is harmful, abusive, or disruptive — without refund.

14. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall first be attempted to be resolved informally by contacting hello@shannonmartel.com. If informal resolution fails, disputes shall be submitted to binding arbitration in Manatee County, Florida, in accordance with the rules of the American Arbitration Association.

15. CONTACT INFORMATION

For questions, concerns, or support regarding these Terms, please contact: